Figo is one of the younger pet insurance providers out there, but a quick glance at what they have to offer gives the impression that they may be a great option for dog owners who are savvier with the ins and outs of today’s technologies. Aside from all that you get from their pet health insurance plans, they also include a Pet Cloud mobile app that makes it incredibly easy to file a claim, gives you chat access to a veterinarian for advice around the clock, and connects you to pet owners just like you for scheduling playdates and more.
All of this sounds great, but how does Figo stack up as a pet insurance company? We’re about to dig into all of the details you’ll need to make that determination and get you on your way to finding the right pet insurance provider for you and your pet in no time.
Is Figo A Good Pet Insurance?
It’s no great revelation that there are quite a few factors that go into determining how good a particular pet insurance company will be for your dog. You can get referrals from friends and read through reviews until your brain starts to cramp, but in the end, we find it’s most helpful to take the most objective look possible. Here is a breakdown of the most important aspects of a pet insurance policy with Figo.
Coverage
At the time of writing, here are the classifications of expenses that are covered by all Figo Pet Insurance plans:
- Emergencies and hospitalization.
- Diagnostic testing
- Congenital conditions and hereditary diseases.
- Chronic conditions.
- Cancer treatments.
Further coverage details vary and are dependent on where you and your pet reside. Some common examples include surgeries, veterinary specialists, prescriptions, imaging, knee conditions, prosthetics, and hip dysplasia. You can also opt for extra coverage that includes veterinary exam fees.
Exclusions
All pet insurance companies are going to have exclusions from their coverage – for example, pre-existing conditions are almost never covered. Here are some vet bill categories that are explicitly not covered by Figo pet Insurance at the time of writing:
- Pre-existing conditions*
- Routine care, wellness care, or preventative care (available with wellness rider).
- Spaying or neutering (available with wellness rider).
- Experimental procedures.
- Breeding, pregnancy, or birth.
- Cloned pets or cloning procedures.
- Cosmetic surgery.
- Coprophagia.
* Certain curable pre-existing conditions may be eligible for coverage if there has been no signs or symptoms in the last 12 months.
Make sure to inspect your specific plan details for a full list of exclusions when choosing Figo Pet Insurance.
Annual Limits
With Figo Pet Insurance you choose your annual limits when you sign up for a policy. They offer three tiers of coverage at the time of writing:
- Essential: $5,000 in annual benefits.
- Preferred: $10,000 in annual benefits.
- Ultimate: Unlimited annual benefits.
Deductibles
Figo offers a Diminishing Deductible with the following options (note that options depend on age and location):
- $100
- $200
- $250
- $500
- $750
- $1,000
- $1,500
Keep in mind that the higher the deductible you choose, the lower your monthly premium is likely to be. This is because the veterinary bill will have to be larger before your claim is covered by your pet insurance plan.
Reimbursement
Figo’s online quote generation system provided the following levels of reimbursement:
- 70%
- 80%
- 90%
- 100%
The amount of reimbursement that your plan will offer will depend on the level that you choose when you sign up.
Waiting Periods
Figo Pet Insurance plans will likely include waiting periods just like any other pet insurance company. The exact details of your waiting period may vary based on the plan you select for your pet, but these are the waiting periods we found at the time of writing:
- 1-day waiting period from the effective date for accidents and injuries.
- 14-day waiting period for illnesses.
- 6-month waiting period for Hip Dysplasia (can be waived upon waiver form completion by a veterinarian).
- 6-month waiting period for orthopedic conditions (can be waived upon waiver form completion by a veterinarian).
Waiting periods for pet insurance policies with Figo start on your policy’s effective date. Claims submitted are only eligible for reimbursement when bills occur after the waiting period has elapsed.
Customer Figo Pet Insurance Reviews
Figo pet insurance has surprisingly higher reviews from online rating systems such as Yelp when compared to other providers. When it comes to positive reviews, Figo receives accolades for the ease of use of their mobile app as well as how helpful their customer service is and how extensive the coverage is.
We often provide a disclaimer with regard to online reviews for pet insurance, as we find that many of them are not as objective as they should be to provide an accurate review. It’s important that you consider what is and what is not covered by Figo’s policies when reading reviews. If pet owners are upset, they may take to online rating systems to show their distaste even if the issue is with something that is explicitly not covered, like pre-existing conditions. It’s an understandable action, but just make sure to read the reviews thoroughly and compare them to the aspects of the policy prior to judging them for their accuracy.
Does Figo Pet Insurance Cover Dental?
If your pet has dental procedures relating to an accident then there is a good chance that it will be covered under Figo’s pet insurance policy. Coverage for routine cleanings and/or dental procedures that are not related to an accident is available under a wellness rider.
Can You Cancel Figo Pet Insurance?
Figo offers a 30-day money back guarantee if you are unhappy with their service. You can also cancel by emailing Figo’s support team. You can call to discuss your plan over the phone, but any cancellation request must be received in writing by email.
Pros
- Customizable plan with three tiers of coverage in addition to 3 optional riders.
- Diminishing deductible.
- No lifetime maximums.
- Pet cloud mobile app makes it easy to file a claim, gives you access to a vet for advice, connects you with other pet owners, and more.
- Visit any licensed veterinarian.
- Up to 100% reimbursement for vet bills.
Cons
- Figo is a younger company in the pet insurance space.
Should You Get Figo Pet Insurance?
Figo really has a lot going for it in terms of ease of use with their fully-integrated mobile app, as well as their friendly and helpful customer service team and fairly extensive coverage options. With up to 100% reimbursement on qualified veterinary bills and a single annual deductible.
You also get access to some unusual perks with Figo, like 24/7 access to a live vet for any sudden questions you might have and options for networking with other local dog owners and service providers so that will help make your life easier.
It’s always a good idea to get quotes from multiple companies to see which plans are best suited for your needs in terms of pricing and the extent of coverage, but with that in mind there’s a lot to like about Figo which is why we recommend them quite highly. It’s true that they are a bit young in this industry, but as long as they keep their service up to their current standards then we can stand by our recommendation of Figo.
For more reviews of our favorite dog insurance companies, make sure to check out our roundup of today’s best dog insurance companies.
