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The Pampered Pup.com now offers free ground shipping (excluding overweight,
bulky items, promotional items and exchange orders) when order subtotals exceed
$250.00.
Returns: If for any reason you are displeased with your purchase from The
Pampered Pup, simply return the item(s)
to us unused within 30 days after
receipt for a full store credit.
In the event of a desired exchange, please avoid placing a separate order for
replacement merchandise. You will be charged automatically for that order and
issued a store credit for returned item(s).
All store credits will expire one year from the issue date and will be honored
on-line or in one of our retail boutiques. Please keep in mind that we do not
refund shipping charges or
international customs charges. In
addition, free shipping promotion
charges will apply to returns if the
adjusted purchase price no longer
meets the expenditure requirements. Our apologies, but we do not accept COD returns.
All refund requests will be assessed a 20% restocking fee.
Please be advised:
All returned merchandise must be in original condition.
Any sale, personalized, custom, or perishable orders will not be accepted for
return or exchange and return shipping expenses will be provided by the
customer.
Once an order has been confirmed delivered to the customer, the items are the
personal property of that customer. If it is your preference to return an
item for exchange or store credit we suggest the package is sent with insurance
and delivery confirmation for tracking purposes. Again, we repeat, you
will be billed a 20% re-stocking fee for each item returned for a
refund. All shipping fees are the responsibility of the customer.
Please send all returns to:
The Pampered Pup
Attention: Returns Dept.
119 Datura St
West Palm Beach, FL 33401
Standard Delivery Time:
If merchandise is in stock you can expect to receive it in 7-14 business
days. Items shipped directly from our secondary shipping
facilities, overseas, bulky items, or personalized items may exceed traditional
ship times. For an additional fee, some items can be delivered via 2nd day
shipping method with order being placed before 12pm. Your entire order may
arrive in separate shipments.
A 20% restocking fee is applied to all refund requests.
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