Shipping & Returns Policy

 

The Pampered Pup.com now offers free ground shipping (excluding overweight, bulky items, promotional items and exchange orders) when order subtotals exceed $250.00.

Returns: If for any reason you are displeased with your purchase from The Pampered Pup, simply return the item(s) to us unused within 30 days after receipt for a full store credit.

In the event of a desired exchange, please avoid placing a separate order for replacement merchandise. You will be charged automatically for that order and issued a store credit for returned item(s).

All store credits will expire one year from the issue date and will be honored on-line or in one of our retail boutiques. Please keep in mind that we do not refund shipping charges or international customs charges. In addition, free shipping promotion charges will apply to returns if the adjusted purchase price no longer meets the expenditure requirements.  Our apologies, but we do not accept COD returns.
 

All refund requests will be assessed a 20% restocking fee.

Please be advised:
All returned merchandise must be in original condition.
Any sale, personalized, custom, or perishable orders will not be accepted for return or exchange and return shipping expenses will be provided by the customer.

Once an order has been confirmed delivered to the customer, the items are the personal property of that customer.  If it is your preference to return an item for exchange or store credit we suggest the package is sent with insurance and delivery confirmation for tracking purposes.  Again, we repeat, you will be billed a 20% re-stocking fee for each item returned for a refund.  All shipping fees are the responsibility of the customer.

Please send all returns to:
The Pampered Pup
Attention: Returns Dept.
119 Datura St
West Palm Beach, FL 33401

Standard Delivery Time:
If merchandise is in stock you can expect to receive it in 7-14 business days.    Items shipped directly from our secondary shipping facilities, overseas, bulky items, or personalized items may exceed traditional ship times. For an additional fee, some items can be delivered via 2nd day shipping method with order being placed before 12pm. Your entire order may arrive in separate shipments.
 

A 20% restocking fee is applied to all refund requests.

 To receive a return authorization number and to verify that you have read our return policy,

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